Privacy Policy & SMS Messaging Terms and Conditions
Prospice Medical Centers, Inc.
As of January 1, 2026
Privacy Policy
At Prospice Medical Centers, Inc. (“Prospice,” “we,” “us,” or “our”), safeguarding personal information is a core responsibility and an essential part of the trust placed in us as a healthcare-focused organization.
We recognize that privacy and confidentiality are especially important in healthcare. We are committed to maintaining strict privacy and security standards in the collection, use, and protection of personal information. We treat all information entrusted to us with care, discretion, and professionalism, and we maintain safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.
This Privacy Policy explains how we collect, use, maintain, and protect information when individuals interact with us through our website, phone communications, and text messaging services.
Information We Collect
We may collect personal information voluntarily provided to us, including:
We may also collect limited technical or website analytics information, such as browser type or website usage activity, solely for administrative and website performance purposes.
We collect only information reasonably necessary to communicate with individuals, respond to requests, and support our operations.
How We Use Information
Information collected may be used strictly for legitimate business and communication purposes, including:
We do not use personal information beyond the scope reasonably necessary to provide requested services or support.
Privacy and Confidentiality Commitment
Because healthcare-related communications require heightened discretion, Prospice maintains strict internal privacy practices and takes privacy obligations seriously.
We are committed to:
We expect employees, contractors, and service providers acting on our behalf to uphold confidentiality and privacy standards consistent with this policy.
Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
We do not sell customer information.
We do not disclose personal information for advertising or marketing purposes.
Limited information may be shared only when reasonably necessary with trusted service providers that assist with communications or operations, and only subject to confidentiality obligations and only to the extent required to perform services on our behalf.
Data Security
We maintain commercially reasonable physical, technical, and administrative safeguards designed to protect information from:
These safeguards are reviewed and maintained as part of our commitment to privacy and operational integrity.
While no communication platform can guarantee absolute security, we make every reasonable effort to maintain secure systems and responsible data handling practices.
Your Rights and Communication Preferences
You may contact us at any time to:
Contact Information
Questions regarding privacy or communications may be directed to:
Prospice Medical Centers, Inc.
info@prospicemedicalcenters.com
Prospice Medical Centers, Inc. Messaging Terms and Conditions
By opting in to receive SMS/text messages from Prospice Medical Centers, Inc., you agree to the following terms:
The messaging program consists of general conversational messaging to answer questions and provide support to customers.
Message frequency will vary depending on communication needs and the nature of your inquiry.
You may cancel SMS service at any time by replying “STOP” to the phone number from which you received messages.
After sending “STOP,” you will receive confirmation that you have been unsubscribed.
Following confirmation, you will no longer receive SMS messages from us unless you choose to opt in again.
To resume messaging in the future, sign up again as you originally did.
If you experience issues with the messaging program, reply “HELP” for assistance or contact:
info@prospicemedicalcenters.com
Wireless carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you.
Frequency may vary.
Questions regarding messaging or data charges should be directed to your wireless provider.
Privacy is a priority for Prospice Medical Centers, Inc.
All text communications are subject to the Privacy Policy above.
We strongly encourage individuals not to transmit highly sensitive medical or personal information by SMS unless specifically requested, as text messaging may not always be the most secure method of communication.
For privacy-related questions, please refer to this Privacy Policy or contact us directly.
